CAN YOU SPLIT BILLS?
We can split bills up to 4 transactions however we are unable to split bills by individual items. Please be aware we do not split bills or take separate payments for group bookings; we are happy to set up initial drinks tabs for groups at a specific dollar amount which can convert to pay as you go once the limit is reached. Guests are also able to set up individual tabs or pay separately at the bar and there is no minimum on EFTPOS purchases.
CAN I MAKE A TENTATIVE BOOKING?
Due to the high volumes of enquiries and demand, all bookings must be confirmed with valid credit card details – name, number, expiry date & CCV. we highly recommend confirming the reservation at your earliest convenience as to not miss out.
WHY CAN’T I BOOK AT 7PM?
Due to current resrictions we have had to adjust our sitting times. Friday and Saturday, we run three dining sittings Our early seating can be booked from 5:00pm, our second sitting starts at 6.45pm and the last dining sitting is 8:30pm all sittings are subject to an 90 minute seat time, If the table is rebooked, we will in- form you as soon as it is possible to do so.
CAN I JUST WALK IN?
Absolutely we do reserve a few tables dedicated solely for any guest willing to walk in however wait times may vary depending on demand so we suggest booking to ensure availabilty.
CAN I ORDER A CAKE?
We have a fully functioning bakery at Rice Queen so if you are needing a cake for your occasion look no further. We have two different sizes with the smaller feeding 12 to 16 people ($60) and the larger feeding 16 to 24 ($70). There are two varieties on offer;
Chocolate cake with chocolate ganache GF, V, FFO (contains nuts)
- Berry compote
- Toasted coconut
Vanilla cake with buttercream frosting VG, FFO (contains gluten & nuts)
- Berry compote
- Toasted coconut
All cakes also come with our famous spinning Lotus firework candles.
Please note we do require a minimum of 24hrs (within business hours) notice for all cake orders.
CAN I BRING MY OWN CAKE?
You are welcome to bring in your own cake. There is a cakeage fee of $3.50 per person this cost includes presentation, portioning and a signing Lotus flower candle.
CAN I BYO
Unfortunately, due to health and safety regulations, asides from cakes we do not allow any BYO food or beverage items into the venue.
CAN I BRING DECORATIONS?
You are welcome to bring in floral, balloons and other decorative items for your event. No confetti or sparklers are allowed in the venue. Please confirm with your event manager any items to be brought into the venue. All decorative items must be removed from the venue at the conclusion of the event. No storage is available onsite for these items. Delivery & Collection timings will apply.
DO YOU CATER FOR DIETARY REQUIREMENTS?
We practice the strictest cross-contamination procedures to ensure your safety; however, due to the nature of commercial kitchens and Asian cuisine, we cannot guarantee the complete absence of all allergens in our food.
WHAT IF I’M ALLERGIC?
With prior notice our chefs and bar staff can work with you to ensure that the upmost care is taken when preparing your meal or drink. We do want to outline that in order to be served we will require anyone suffering of an Ana- phylactic reaction to any allergen to bring a prescribed EpiPen. Due to the nature of Asian cuisine, it is precaution that we prefer to take.
CAN I BOOK KARAOKE?
Unfortunately the karaoke room is unable to be booked due to distancing requirements.
WILL MY CREDIT CARD BE CHARGED?
We require credit card details to secure all bookings.
An amount of $10 per person will be secured to your credit card, it is not a deposit and will ONLY be charged to your credit in the event of a late cancellation or no show.
The security is released upon your arrival.
Please be aware that this amount does not go towards your bill on the day of your booking.
DO I NEED TO PAY A DEPOSIT?
For large parties we may request a 25% deposit and in some cases, we may also require full payment prior to the event.
CAN I BRING MY OWN VISUAL & AUDIO EQUIPMENT?
You are welcome to bring in any Audio Visual or PA equipment with an exclusive venue buyout only. You are welcome to arrange this directly and we can provide our preferred supplier list for your reference. Please confirm with your event manager before any AV equipment is brought onsite. Delivery & Collection timings will apply.
WHAT IF I’M RUNNING LATE?
Rice Queen is an extremely busy restaurant, and during peak periods our tables are always in high demand, unless we are contacted, we will hold your table for 15 minutes only, after which it will be given away and your booking will be placed on the waitlist. Please be aware if you are late, we are unable to extend your booking past the designated sitting time
WHAT IF I NEED TO CANCEL?
Should you need to cancel your booking, we require 24 hours’ notice to avoid a cancellation fee of $20 per person. Larger bookings are subject to cancellation policies as outlined in the Terms & Conditions. The cancellation policy only applies when the whole booking is being cancelled.